PRIVACY POLICY

Please read the details regarding the processing of your personal data you provide us by submitting any online submission form available on our website, www.a1marble.co.uk

A1 Marble Direct Limited is known as the “Data Controller” and is therefore responsible for what happens to the information that you provide us. Please contact us using the contact details from below for any questions you may have about how we use your data:
Phone: 01582 965510
Email: info@a1marble.co.uk
Post: Unit 10-11 Kingfisher Industrial Estate, Luton, LU3 3AN

What type of personal information we collect?

The type and amount of information we collect is restricted to contact details (full name, address, email, telephone number and organisation).

How we use your details?

Any personal information you provide us will be used only for the purposes of:
• Contacting you about quotes and price details for our products and services
• Contacting you about special offers, new products, events
• Responding to your query
• Activating your warranty
• Providing legal updates
• Asking you to complete a survey about our services

A1 Marble Direct Limited we will only use your information for the purposes it was given, and we will make it clear to you as well when we collect the information. The details submitted will not be put to any other use without seeking additional consent from you.

Our legal basis for processing your information

By submitting your details via our “contact” page or any other online form available on our website www.a1marble.co.uk you have consented to us contacting you in response to your query and using your details for that purpose.

You can request to withdraw your consent to this at any time by contacting us via email at info@a1marble.co.uk or writing to us at the above address, but your consent will remain valid until we receive the withdrawal notice from you.

How we keep your information safe

All your information is stored in a database, which is stored safe on servers on our hosting provider. All our team members who have access to the database are fully trained in how to use the information in a secure way.

We strive to safeguard your information, but no data transmission over the internet can however be guaranteed to be 100% secure, so we cannot guarantee the security of any information you provide online and you do this at your own risk.

Who has access to your information?

Aside from A1marble.co.uk team
• Third parties if we are required to do so under any legal obligation, where doing so would not infringe your rights, but is necessary and in the public interest.
• Third parties who provide mailing services for us, for example MailChimp, who we use to send out group emails on our behalf. We provide these third parties with the information that is necessary to provide the service and we will have an agreement in place that requires them to protect your data as we do.
• Third parties if we run an event or promotion in conjunction with them but we will let you know how your data is used in that case.
• Third parties in connection with restructuring or reorganisation of our operations, for example if we merge with another company. In case of such situation we will make sure your privacy rights will be protected by the third party.
Other than this, we will not share your information or data with other organisations without your consent.

Keeping your information up to date

We really appreciate it if you let us know if your contact details change. You can do so by contacting us at info@a1marble.co.uk

How long we keep your information for?

We will treat your consent as lasting only for as long as it is reasonable to do so, but usually for two years. We may periodically ask you to renew your consent.

Your rights

You have the right to request details of the information that we hold about you, and the uses to which it is put, which is known as a Subject Access Request. Such requests have to be made in writing. To make a request, please contact us via email at info@a1marble.co.uk or by post at the address given above.
You also have the following rights:
• the right to request rectification of information that is inaccurate or out of date;
• the right to erasure of your information (known as the “right to be forgotten”);
• the right to restrict the way in which we are dealing with and using your information; and
• the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the “right to portability”);
All of these rights mentioned above are subject to certain safeguards and limits or exemptions. To exercise any of these rights, you should contact us via email at info@a1marble.co.uk or by post at the address given above.

Our website uses various cookies to improve the user experience (Cookies are small text files the website can use to recognise repeat users, allow us to observe behaviour and compile aggregate data in order to improve the experience of the website for you) and one of these is used to track what you have looked at while browsing our website. This information is used solely to review how people use the website, for the purposes of improving functionality and user experience. This is a legitimate interest of the business; therefore, we use this information on that basis. No judgments are made about you, and the data that is taken and used is anonymised, so there is no prejudice to you in us using the information in this way. Cookies also allow us to count the number of unique and return visitors. All of this data is eventually anonymised, so that you cannot be identified from it, and we would only use it for the reasons mentioned above.

Some of our associated companies, such as Twitter, Facebook, Pinterest etc may themselves use cookies on their own websites. We have no access to, or control of these cookies, should this occur, and more details of those cookies will be available from those sites.

Cookies will either be essential – which means that they are required to enable you to navigate and view the site, or to log on. Other cookies are non-essential, such as those which we use to track and identify patterns. You can turn off cookies through your web browser. Please note that we cannot accept liability for any malfunctioning of your device or its installed web browser as a result of any attempt to turn off cookies.

Please note that we may change this Policy from time to time and in case we make any significant changes we will advertise this on the website or we may contact you directly with the information. Please check our privacy policy page occasionally to make sure you are happy with any updates.